@Camper12, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding the cartridge jam!
We're thrilled to have the opportunity to assist you and provide a solution.
It sounds like your HP printer's printhead or cartridge carriage is stuck. Here are some troubleshooting steps to resolve the issue:
1. Check for Obstructions Manually
- Turn off the printer and unplug it from the power source.
- Open the ink cartridge access door and check for any small paper pieces, dust, or obstacles blocking the carriage.
- If possible, gently move the cartridge carriage to the left and right to see if it's stuck.
2. Reset the Printer
- Disconnect the power cable from both the wall outlet and the printer.
- Wait for 60 seconds before reconnecting.
- Plug the printer directly into a wall socket (avoid power strips or surge protectors).
- Turn the printer back on and check if the issue persists.
3. Check the Cartridge Installation
- Remove and reinsert the ink cartridges to ensure they are properly seated.
- Make sure you are using genuine HP cartridges.
4. Perform a Hard Reset
- Turn off the printer and hold the power button for 30 seconds.
- Release the button and turn the printer back on.
5. Update or Reinstall Printer Firmware
- If possible, check for firmware updates via HP Smart or HP Support Assistant on your computer.
If none of these steps work, let me know your printer model so I can provide more specific instructions! 😊
Take care, and have an amazing day!
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Regards,