@nbm10, Welcome to the HP Support Community.
I'd like to help!
Is your printer model the same as mentioned above? HP OfficeJet Pro 9015e All-in-One Printer.
If yes,You might have to perform a semi-full reset on the printer.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Regards,