Thanks for reaching out to the HP Support Community! 🎉
I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:
- Power off the printer and unplug the power cord from both the back of the printer and the wall socket. Leave it unplugged for 60 seconds.
- After waiting, reconnect everything back as it was.
- When you power the printer on, immediately press and hold the touch panel for a few seconds until the below screen appears.
I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪
Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌
Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟
Cheers,