Re: I can print from my Ipad but it will not print from my laptop

@Xlights, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet 3836! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP OfficeJet 3836 printer is experiencing a communication or driver-related issue when printing from your laptops. Here are some steps to troubleshoot and resolve the problem:

Restart Everything

1. Restart your printer– Turn it off, unplug it from power for 30 seconds, and then turn it back on.
2. Restart your laptops– Shut them down completely and power them back on.
3. Restart your router– If you're using a wireless connection, unplug your router for 30 seconds and plug it back in.

Check Printer Status on Your Laptop

1. On your HP laptop, go to Control Panel > Devices and Printers.
2. Find your HP OfficeJet 3836 printer and check its status.
3. If it says Offline or Paused, right-click on the printer and select Use Printer Online.

Run the HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from the HP website.
2. Run the tool and follow the on-screen instructions to detect and fix issues.

Reinstall the Printer Drivers

1. Go to Control Panel > Devices and Printers, right-click on your printer, and select Remove device.
2. Visit the HP Support website and download the latest drivers for the HP OfficeJet 3836.
3. Install the drivers and set the printer as the default.  

Try these steps and let me know if you need further help!

Take care, and have an amazing day!  

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Regards,