@Mimi252, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding HP Tank printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
1. Check Printhead Installation
- Open the printer cover and check if the black and color printheads are installed correctly.
- If they are loose, remove and reinstall them securely.
- Make sure to remove any protective tape if the printhead is new.
2. Clean the Printheads
- If the printhead is clogged, cleaning it might help:
- Open the HP Smart App on your computer or mobile device.
- Go to Printer Maintenance > Clean Printhead.
3. Check Ink Levels
- Make sure all ink tanks have sufficient ink.
- Refill if necessary and allow the ink to settle before printing.
4. Reset the Printer
- Turn off the printer and unplug it for 2-3 minutes.
- Plug it back in and turn it on.
5. Perform a Printhead Reset
- Press and hold the Resume (Cancel) button for about 3-5 seconds to check if the printer responds.
Hope this helps!
Take care, and have an amazing day!
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Regards,