@Prettyladie, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding an error code OXB80585EA!
We're thrilled to have the opportunity to assist you and provide a solution.
I understand how frustrating this must be! Let's troubleshoot this issue step by step.
Since your printer is displaying error code OXB80585EA and the screen is unresponsive, try the following:
1. Power Reset the Printer
- Turn off the printer and unplug it from the power source.
- Remove any external cables (USB, Ethernet).
- Wait for 2-3 minutes to allow any residual power to drain.
- Plug the printer back in and turn it on.
2. Check for Hardware Issues
- Make sure there are no paper jams inside the printer.
- If your printer has removable ink cartridges, try reseating them.
- If your printer has a removable printhead, try reinserting it.
3. Perform a Forced Reset (if applicable)
- Unplug the printer again.
- While unplugged, press and hold the power button for 15 seconds.
- Plug it back in and turn it on.
4. Update or Reinstall Printer Firmware (if possible)
- If your printer is connected via USB or network, try accessing it through a computer and see if there are any firmware updates available.
- If possible, reset the printer from the HP Smart App.
5. Try a Factory Reset (if possible)
- Some printers allow a factory reset through specific button combinations. Let me know your printer's model, and I can guide you on how to reset it properly.
Could you please provide your printer model? That will help me give you more specific troubleshooting steps.
Take care, and have an amazing day!
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Regards,