I know this may have been asked before. My Envy 5032 (about 18 months -2 years old) is stuck showing 2 out of 6 dots when initializing. The progress bar below them goes all the way to the right and that's all. Power cycling makes no difference. I've had it powered off overnight and no change.
I can't get the ink cartridges out because they don't move and are under the right hand part of the housing.
I've downloaded the latest firmware and connected it via USB, but the update program doesn't list the printer.
I'm signed up to Instant Ink and was alerted by email to the fact that connection was lost on 20th Jan.
I feel there may have been an automatic firmware update but not sure. I have observed them before.
Is there a hard or manual reset I can perform? It's a shame it's out of warranty! Also disappointing as it's not really that old and not used that much.
Thanks.
John.