My printer is brand new out of the box. I set everything up according to instructions. It's an HP deskJet 4100 and I'm using an HP laptop to set it up using Microsoft Windows edge. It printed my page for the alignment process, but when I tried to copy that page a orange light came on saying my color cartridge was empty. I tried turning everything off and starting over. I ran checks on my laptop and all systems are working. How do I fix this issue? Or is the brand new ink cartridge likely empty?