Hi @jeffrey_s_smith, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
That error usually points to a hardware issue with the printer's ink system. Since you've already tried restarting the printer and using OEM cartridges, try these additional steps:
Hard Reset the Printer
- Turn off the printer and unplug it from the power source.
- Wait at least 5 minutes.
- Plug it back in and turn it on.
Remove and Reinsert the Ink Cartridges
- With the printer on, open the cartridge access door.
- Remove all ink cartridges.
- Check for any visible ink leaks, damage, or debris.
- Reinsert the cartridges firmly and close the access door.
Clean the Printhead Manually
- Remove the cartridges again.
- Lift the latch holding the printhead and remove the printhead.
- Use a lint-free cloth dampened with distilled water to clean the electrical contacts (gold-colored areas).
- Let it dry for a few minutes before reinserting the printhead.
- Reinstall the ink cartridges and close the access door.
Check for Firmware Updates
- If your printer still works over the network, check for firmware updates from the printer’s control panel.
- If not, you may need to update it manually using a USB connection and HP’s website.
Perform a Semi-Full Reset (Factory Reset)
- Enter Support Mode:
- Unplug the power cord while the printer is on.
- Hold the "OK" + "Cancel" buttons while plugging the power back in.
- Release the buttons when the printer turns on.
- Navigate to "Reset Menu" > "Semi-Full Reset".
If none of these steps work, the printhead might need replacement.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support