Re: 0x61011beb on my HP officejet 7500A

Hi @Jr1015, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error code 0x61011BEB on your HP Officejet 7500A usually indicates a carriage jam, paper jam, or ink system failure. Here are some troubleshooting steps you can try to reset your printer and fix the issue:

Power Reset the Printer

1. Turn off the printer and disconnect the power cord from both the printer and the wall outlet.
2. Wait 3-5 minutes.
3. Reconnect the power cord directly to the wall outlet (avoid using power strips).
4. Turn the printer back on and check if the error persists.

Check for Paper Jams

1. Open the front cover and inspect for any jammed paper inside the printer.
2. Remove any stuck paper gently to avoid damaging the rollers.
3. Check the rear access door for any hidden paper jams and clean the rollers if necessary.
4. Close all covers and restart the printer.

Check the Ink Cartridges

1. Open the ink cartridge access door.
2. Remove all cartridges and inspect them for any leaks or blockages.
3. Reinsert the cartridges properly and make sure they are seated securely.
4. Close the cover and restart the printer.

Reset the Printer to Factory Defaults

If the issue persists, try resetting the printer to factory defaults:

1. Press and hold the “#” and “3” buttons while turning the printer on.
2. If the issue remains, repeat the process using "#" and "6" for a full reset.

Update the Printer Firmware

1. Visit HP support website and check for firmware updates for your HP Officejet 7500A.
2. Install any available updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support