I bought a backup toner cartridge HP 94A from Amazon when mine started giving me "low ink" warnings. The original toner had tons left in it, so I didn't use the backup for months and now it's too late to return it. When I put it in today -- to have perfect toner for tax prep -- it made an inch-wide streak down the middle of the page top to bottom. When I use the old toner (still hanging in there) the it's fine, no streak. I removed the new/bad toner, wiped it with a soft cloth and quite a bit of toner came off on the cloth. Put it back, ran the cleaning function, but nothing changed and there was toner on outside of the cartridge again. I repeated this process a few times. It's clearly a dud cartridge. I can't get anywhere close to having HP respond. It's all virtual assistants with the wrong questions and no human contact. Is there an email address? A live person chat? Those toner cartridges are not cheap, so I hate to give up.
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