Re: Printer Failure

Hi @Cochran314,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding error code on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

The error code 71.02.48 on your HP OfficeJet Pro 8025 printer usually indicates an issue with the printhead or ink system. Here’s how to troubleshoot and fix it:

Power Reset the Printer

1. Turn off the printer and unplug it from the power source.
2. Remove all ink cartridges from the printer.
3. Wait for at least 2-3 minutes.
4. Plug the printer back in and turn it on without the ink cartridges installed.
5. When the printer asks for ink, reinsert the cartridges and see if the error clears.

Check for Jammed or Dirty Printhead

1. Open the printer cover and inspect the printhead area for any paper jams, dust, or ink buildup.
2. If you see ink residue, use a soft cloth and distilled water to gently clean the printhead.
3. Let it dry completely before reinserting.

Update Firmware

If the error persists, check if there's a firmware update available:

1. Go to HP's Support website and enter your printer model.
2. Download and install any firmware updates.
3. Restart your printer after updating.

Reset to Factory Defaults

If the issue continues:

1. On the printer screen, go to Settings > Printer Maintenance > Restore.
2. Select Restore Factory Defaults and confirm.
3. The printer will restart—try printing again.

Let me know if any of these steps work for you! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,