Thank you for your reply. It looks like it might have been helpful, but I had continued searching online and found a different solution that worked prior to receiving your response. It said to touch the home button quickly 5 times, which brought up a different support menu where I could bypass all those lock screens for a password I never set. That allowed me to get to the resets feature, and select the semi full reset. Once the printer powered back up, I just had to connect to the wifi again and now it's working. There were so many complicated step solutions, and the one I found worked super easy
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