@Jms732, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding printer not staying on!
We're thrilled to have the opportunity to assist you and provide a solution.
It sounds like the printer is going into sleep or power-saving mode, which is preventing remote printing. Here are some troubleshooting steps to fix this:
Adjust Sleep Mode Settings
- On the printer's control panel, navigate to Setup > Power Management (or a similar menu).
- Look for Sleep Mode or Auto Power Off and increase the time or disable it.
Adjust Energy Settings from HP Smart App
- Open the HP Smart App on your PC or mobile device.
- Go to Printer Settings > Advanced Settings (EWS).
- Under Power Management, disable or adjust Auto Power Off.
Update Firmware
- Visit HP Support and download the latest firmware update for your printer model.
- Install it using HP Smart or HP Easy Start.
Check Wireless Direct & Wake-on-LAN
- If your printer supports Wake-on-LAN (WOL) or HP Wireless Direct, enable these features.
- This allows the printer to wake up when receiving a print job.
Disable Deep Sleep Mode (For Some Models)
- Some HP printers have a Deep Sleep Mode that turns them off completely.
- Check in Advanced Settings (EWS) or the control panel.
After making these changes, test remote printing again. Let me know if you need step-by-step guidance for your specific model! 😊
Take care, and have an amazing day!
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Regards,