Hi @逍遥自在,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding error code!
We're thrilled to have the opportunity to assist you and provide a solution.
Could you provide more details about the message? Are you seeing it on the printer's display, HP Smart app, or your computer? Also, does the printer have any blinking lights or error codes?
In the meantime, try these general troubleshooting steps:
1. Restart the Printer
- Turn off the printer, unplug it for 2 minutes, then turn it back on.
2. Check for Ink or Paper Issues
- Ensure ink tanks are full and cartridges are properly installed.
- Check for paper jams and reload the paper correctly.
3. Reset the Printer
- Press and hold the Power button + Cancel button for 10 seconds, then release them.
4. Update Firmware and Drivers
- Open HP Smart App→ Check for firmware updates.
- Download the latest drivers from HP Support.
If the issue persists, let me know exactly where you're seeing the message and what happens when you try to print! 😊
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,