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Re: Cannot print using the HP Smart app

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Hello  Thank you for the reply

 

I tried all  of your suggestions.  

I restored network settings and reconnected to WiFi.  Printer and computer are on the same network.

I set up a static IP address.

The HP Scan Doctor did not come up with anything, and neither did the troubleshooting tool within the HP Smart app.  

 

However, the error message has changed/disappeared.

If I try to print via my Chrome browser to the HP Smart App, I no longer get the print failed error I previously did.  I get no error message, but nothing prints.

If I try to print via Adobe, I get a message saying "The document could not be printed".  

 


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