Re: HP8710 problem message

Hi @dsoma19,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

This issue seems related to how the printer detects the new Cyan ink cartridge. Try these steps to resolve it:

Restart & Reset Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for 60 seconds and then plug it back in.
3. Turn the printer on and try printing again.

Remove & reinsert the Cyan Cartridge

1. Open the printer’s cartridge access door.
2. Remove the Cyan cartridge and check:
   • Ensure the protective tape is completely removed.
   • Inspect for any visible damage or leaks.
3. Reinsert the cartridge firmly into its slot.
4. Close the access door and check if the error persists.

Clean the Cartridge & Printer Contacts

1. Turn off the printer and unplug it.
2. Remove the Cyan cartridge again.
3. Using a lint-free cloth & distilled water (or isopropyl alcohol):
   • Gently wipe the copper-colored contacts on the cartridge.
   • Clean the contacts inside the printer where the cartridge connects.
4. Let everything dry for a few minutes.
5. Reinsert the cartridge, power on the printer, and try printing.