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Re: Error Message for new Envy 6155e

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I have the same problem with a Microsoft Surface Pro 8.

The reply is simply error (does not give code or reason) cannot print [document name].

the document is then placed in the printer que along with any other non-printed documents.

I've tried with a number of different source documents: same result.

When i select ctrl-p the print menu comes up and indicates the correct printer and that it is ready.

drivers and firmware are UpToDate, but it seems the problem started after the last firmware update.

VERY FRUSTRATING !!!

 


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