Hi @DeeBee8,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP OfficeJet Pro 9010. The error code b83980f2 can sometimes be related to issues with the printer’s firmware or a hardware-related glitch.
Here are a few steps you can try to resolve the issue:
Restart the Printer:
- You've been pulling the cord and restarting, which is a good first step. Make sure you're doing a full reset by unplugging the printer for about 30 seconds before plugging it back in.
Check for Firmware Updates:
- Make sure your printer's firmware is up-to-date. You can check for updates via the HP Smart app or the printer's control panel.
- On the printer's control panel, go to Setup> Printer Maintenance> Update the Printer.
Factory Reset:
- If the error persists, you may want to try a factory reset:
- From the printer's control panel, go to Setup> Printer Maintenance> Restore> Restore Factory Defaults.
- This will erase all network settings and custom preferences, so you'll need to reconfigure your network connection and settings afterward.
Check for Paper Jams or Blockages:
- Although this specific error isn't directly related to paper jams, it's always good to check that there are no obstructions inside the printer.
I hope this helps.
Take care and have a good day.
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