Re: Printer

Hi @WriterReader,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9135e and you've already tried reinstalling, reconnecting, and restarting everything, let's go through some additional troubleshooting steps:

Step 1: Check Printer Status

1. Open Control Panel→ Devices and Printers.
2. Locate your HP OfficeJet Pro 9135e and check its status.
3. If the printer is paused or offline, right-click it and select Set as Default Printer and Use Printer Online.

Step 2: Restart the Print Spooler

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down to Print Spooler, right-click, and select Restart.
3. Try printing again.

Step 3: Check Windows Security / Firewall

1. Open Windows Security.
2. Click Firewall & Network Protection.
3. Select Allow an app through firewall, then look for HP Smart, HP Printer Assistant, and HP Network Services.
4. Make sure they are allowed for both Private and Public networks.

Step 4: Run HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from HP’s website.
2. Run the tool and follow any suggested fixes.

Step 5: Try Printing from a Different Program

• If you're printing from Word, try printing from Notepad.
• If that works, reinstall the original software causing the issue.

Step 6: Check for Stuck Print Jobs

1. Go to Control Panel → Devices and Printers.
2. Right-click the printer and select See What’s Printing.
3. If there are stuck print jobs, clear them.

Step 7: Reinstall the Printer (Full Removal)

1. Open Control Panel → Programs & Features.
2. Uninstall HP Smart, HP Printer Software, and HP Drivers.
3. Go to Device Manager, find Print queues, and uninstall any HP drivers.
4. Restart your computer.
5. Download and install the latest drivers from HP’s website.

If none of these steps work, does the printer print a test page from its control panel? If it does, the issue is likely software-related. Let me know what you find!
 

Refer to this document: HP printer setup (Wi-Fi network)
Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

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