Re: Printer

Hi @WriterReader,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP All-in-One - 24-g227c (running Windows 11) is experiencing a network communication issue where it appears "online" but fails to print. Here are some troubleshooting steps you can try:

Step 1: Reset the Print Spooler

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down to find Print Spooler.
3. Right-click and select Restart.
4. Try printing again.

Step 2: Set Printer as Default

1. Open Settings> Devices> Printers & Scanners.
2. Click your HP printer and select Manage.
3. Click Set as default.
4. Try printing again.

Step 3: Check Print Queue

1. Open Control Panel> Devices and Printers.
2. Right-click your printer and select See what's printing.
3. If there are stuck print jobs, click Printer> Cancel All Documents.
4. Try printing again.

Step 4: Run HP Print and Scan Doctor HP Print and Scan Doctor

Since you've already tried an HP utility, ensure you've used HP Print and Scan Doctor:

1. Download it from HP: HP Print and Scan Doctor
2. Run it and follow the on-screen instructions.

Step 5: Assign a Static IP Address to Your Printer

If the printer momentarily shows "Network Connection Unavailable", it might be due to an unstable dynamic IP. To fix this:

1. Open the printer’s Embedded Web Server (EWS):
   • Find the printer's IP address (on the printer screen under Network Settings).
   • Type that IP into your web browser.
2. Navigate to Network Settings> Wireless or Wired (depending on your connection).
3. Assign a manual/static IP and save the settings.

Step 6: Remove and Reinstall the Printer Completely

1. Uninstall the printer:
   • Open Settings> Bluetooth & Devices> Printers & Scanners.
   • Select your HP printer and click Remove device.
2. Delete HP drivers:
   • Open Control Panel> Programs and Features.
   • Uninstall any HP printer software.
   • Open Device Manager, expand Print queues, right-click the HP printer, and select Uninstall device.
3. Restart your computer.
4. Reinstall the latest drivers from HP's website.
5. Add the printer again via Printers & Scanners.

Step 7: Try a USB Connection

If WiFi is unstable, connect the printer via USB to see if it prints. If it works, the issue is network-related.

Refer to this document:Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

I hope this helps. 

Take care and have a good day.

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