Hi @KCKC24
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your printer is having trouble maintaining a stable connection via Bluetooth. Here are a few steps you can try to resolve the issue:
1. Check Bluetooth Connection:
- Reconnect Bluetooth: Go to your computer’s Bluetooth settings, disconnect the printer, and then reconnect it. Make sure that the connection is stable and that the printer is showing as connected.
- Move closer to the printer: Ensure that there are no obstacles between your printer and the computer, and that both devices are within a reasonable distance from each other (Bluetooth typically has a range of about 30 feet).
2. Check Printer Queue and Status:
- Clear Print Queue: Sometimes, a stuck print job in the queue can cause printing to pause. Go to your Devices and Printers settings, find your printer, and make sure the queue is clear. You can cancel any stuck print jobs.
- Printer Status: Make sure the printer is not showing any error messages like out of paper, ink, or a paper jam. If it’s paused, right-click the printer icon and unpause it.
3. Restart Devices:
- Restart Printer: Turn off the printer, wait for a few seconds, and turn it back on. This can help resolve connectivity issues.
- Restart Computer: A simple reboot can often fix minor connection issues. Restart your computer and check if the printer resumes printing.
4. Update Bluetooth Drivers:
- Update Bluetooth drivers: Outdated drivers can cause connectivity issues. You can update the Bluetooth drivers through Device Manager on Windows or use your computer’s software update tool on macOS.
- On Windows, press Win + X and select Device Manager. Look for Bluetooth, right-click on your Bluetooth device, and select Update driver.
- On macOS, check for any system updates via Apple Menu > System Preferences > Software Update.
5. Try Using USB or Wi-Fi Instead of Bluetooth:
- Use USB Cable: If possible, try connecting the printer using a USB cable to see if the issue persists.
- Use Wi-Fi: If your printer supports Wi-Fi printing, try connecting your printer to the Wi-Fi network instead of using Bluetooth. This can provide a more stable connection for printing.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support