Hi @Morebeer123,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're facing an ink system error with your HP OfficeJet Pro 8600. Since the issue seems to be tied to the black ink cartridge and you've already tried replacing it with new ones, there are a few troubleshooting steps you can try to resolve this problem.
Check for Ink Cartridge Chips or Contacts:
- Ensure the new ink cartridge is properly installed and that the contacts on both the cartridge and inside the printer are clean. If they are dirty, gently clean them with a soft, lint-free cloth dampened with water.
Check the Ink Cartridges:
- Ensure that the cartridges are genuine HP products and are compatible with your printer model. Sometimes, third-party cartridges can cause issues like this.
Reset the Printer:
- Power off the printer and unplug it from the electrical outlet for 10-15 minutes. This will allow the internal memory to reset.
- After waiting, plug it back in and turn it on to see if the error persists.
Update the Printer Firmware:
- Sometimes, a firmware update can fix issues related to the ink system. You can update your printer’s firmware using the HP Support website or through the HP Smart app.
Perform a Hard Reset:
- To reset the printer to factory settings, follow these steps:
- Power off the printer.
- Press and hold the # and 6 keys on the printer’s control panel while turning the printer back on.
- Continue holding the buttons until the display shows a "Reset" message. This should clear any configurations or errors.
If you still cannot get past the setup due to the empty setup cartridge, you may need to replace the black ink cartridge before proceeding past that step.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
