It sounds like you have a printhead issue with ink leakage. Here are the main steps to address it:
- Power off the printer and unplug it to prevent further damage.
- Clean the printhead area gently using a lint-free cloth (be careful with the wires).
- Inspect for ink leakage or damage; clean any pooled ink around the wires.
- If the printhead cannot be removed, contact manufacturer support for guidance on repair or replacement.
Let me know if you need further help or info on the specific printer model!