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bought 4255e printer yesterday all works except won't print black. Bad unit or bad cartridge?

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Just purchased yesterday.  No real issues on set-up. Installed the color and black ink cartridges provided with the unit.  Went thru alignment but it only printed in color, no black.  Ink reservoir shows full black, but if I try to print or copy it runs the paper thru and acts like it is printing and then produces a blank sheet of paper.  Is it a defective printer or a defective black ink cartridge?


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