Hi @Ashleyr1533,
Welcome to the HP Support Community.
I'd be glad to help you!
Update the firmware. Click here
The optional firmware update to remove dynamic security is now available. For more information and direct links to the firmware updates, see Dynamic Security Feature Affecting Use of Non-HP Cartridges here.
https://support.hp.com/us-en/document/c05308850
You may also refer to this document for cartridge errors.
Hope this helps! Keep me posted for further assistance
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