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Re: 950&951 ink damaged even tho it’s new

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Hi @Ashleyr1533,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Update the firmware. Click here

 

The optional firmware update to remove dynamic security is now available. For more information and direct links to the firmware updates, see Dynamic Security Feature Affecting Use of Non-HP Cartridges here.

https://support.hp.com/us-en/document/c05308850

 

You may also refer to this document for cartridge errors. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.


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