Hi @MLS1946,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
For your HP Envy 6065e printers, here’s how you can address the issues.
Paper Jam Message (even after clearing)
Inspect for hidden jams:
- Open all accessible areas (input/output tray, ink cartridge access area, and paper path).
- Use a flashlight to check for small pieces of paper or debris.
- Ensure rollers are clean and free of obstructions.
Reset the printer:
- Turn off the printer and unplug it from the power source.
- Wait for about 2 minutes.
- Plug it back in and power it on.
Check the sensors:
- The paper jam sensor may be stuck or dirty.
- Clean the paper feed rollers with a lint-free cloth and distilled water.
Update firmware:
- If the issue persists, check for a firmware update via the HP Smart App or HP support website.
Offline Issue
Check network connection:
- Ensure the printer is connected to the same Wi-Fi network as your device.
- If using Wi-Fi, check if the signal is strong. Relocate closer to the router if needed.
Re-add the printer:
- Remove the printer from your devices (Control Panel > Devices and Printers on Windows or System Preferences > Printers & Scanners on Mac).
- Re-add the printer using the HP Smart App or manually via the network settings.
Restart devices:
- Restart your computer, router, and printer to refresh the connection.
Use a static IP:
- Assign a static IP address to the printer via the Embedded Web Server (EWS) for better connectivity. Access the EWS by entering the printer's IP address in a browser.
Set as default printer:
- Ensure the printer is set as the default in your computer's settings.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support