Hi @Niveti58,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with the blinking orange light and alternating numbers "3" and "6" on your HP ENVY 6020e printer indicate a specific error condition. Here's how to troubleshoot this issue:
1. Check for Paper Jams or Obstructions
- Open the printer's access door and check for any jammed paper or foreign objects inside.
- Carefully remove any paper scraps or obstructions, ensuring you do not damage internal components.
2. Verify Ink Cartridges
- Open the ink cartridge access door.
- Ensure the cartridges are properly installed and seated.
- Remove and reinstall the cartridges, then close the access door.
- Check for any visible damage or ink leakage on the cartridges.
3. Restart the Printer
- Turn off the printer, unplug it from the power source, and wait for 60 seconds.
- Plug it back in and power it on.
4. Reset the Printer
- Perform a factory reset:
- Press and hold the Resume and Cancel buttons simultaneously for 10-15 seconds.
- Release the buttons and allow the printer to restart.
- Check if the error persists.
5. Update Firmware Update the firmware on an HP printer
- Open the HP Smart app on your computer or smartphone.
- Check for firmware updates for your printer and install them if available.
6. Use the Printer's Built-in Diagnostic
- Access the diagnostic menu on the printer dashboard by pressing and holding the Information button (indicated by a lowercase "i") until all control panel lights illuminate.
- Press the Resume button to print a diagnostic page.
- Review the printed page for error messages or issues.
I hope this helps.
Take care and have a good day.
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