Thank you so much for your response. I have already tried all the recommendations that you listed, but to no avail. I inspected and determined there were no bits of paper or debris on the rollers or in the paper path. I cleaned the rollers and sensors with a damp cloth with alcohol and let it dry. I have done several hard resets, yet it still is showing the jam. I even used compressed air to try and blow out any debris but that did not help. I am concerned that the movement of transporting the printer to a new home may have damaged it. But I cannot figure a way to get the printer past the paper jam error in order to connect to wifi or do an update. Also, the printer also states that I did not shut it down properly, which may have occurred when it was unplugged from the wall in order to move it from the old house. Could that be causing the problem?
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