Re: Hp Color LaserJet MFP 3301sdw Giving Error Code "C8.CB.DD.0B"

Hi @GNB_Osiris_IT,

Thank you for your response.

The error code C8.CB.DD.0B on your HP Color LaserJet MFP 3301sdw printer typically points to a fuser or related internal hardware issue. The fuser is responsible for bonding the toner to the paper during printing, and an error with the fuser or its components can prevent the printer from completing the print job correctly.

Here are the steps you can take to troubleshoot and resolve the C8.CB.DD.0B error:

1. Restart the Printer

The first thing you should try is to restart the printer. Sometimes, temporary errors can be resolved with a simple reboot.

Steps:

1. Turn off the printer.
2. Unplug it from the power source for about 30 seconds to 1 minute.
3. Plug it back in and turn it on.
4. Check if the error code still appears.

2. Check the Fuser Unit

The fuser unit is responsible for applying heat to the toner and fusing it to the paper. If there's an issue with the fuser, such as it being overheated or malfunctioning, it could cause this error code.

Steps to check the fuser:

1. Turn off the printer and unplug it.
2. Open the printer’s main access door to access the toner and fuser area.
3. Carefully inspect the fuser unit for any visible issues, such as paper jams, toner buildup, or physical damage.
4. If the fuser looks dirty, carefully clean it with a soft cloth.
5. Reinstall any components you removed and close the printer access door.

Note: If the fuser is damaged or malfunctioning, it might need to be replaced

3. Check for Paper Jams

A paper jam in the fuser area can also trigger this error code.

Steps to check for paper jams:

1. Open the printer’s access doors and check for any paper that may be stuck.
2. Carefully remove any jammed paper from the fuser or paper feed area.
3. After clearing the jam, make sure there is no leftover paper debris or pieces in the fuser area.
4. Close the doors and try printing again.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support