Hi @nobroihatethis,
Welcome to the HP Support Community.
I'd be glad to help you!
Are you enrolled in the instant ink account?
If so, I will need a few details.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.