Hello
I've just bought a new HP Pavillion harddrive, with Windows 8, and a new HP printer (Envy 4500). I had a lot of trouble installing the software for it, but did manage to in the end - and have printed a number of documents successfully. But for no reason I can understand, sometimes when I print I get a message saying the printer is 'offline' - even though it is on and will work perfectly for another device (like my phone). A few times I've managed to get round it by just turning the printer or computer off and on again, but today nothing has worked. I've done a bit of research online and found that when I looked at the status of the printer the 'print offline' option (or something similar) was checked - so I have unchecked it, but with no success.
Can you help? I'm so frustrated that I've spent so much money yet I can't just print a document - I'm having to email things to my phone and print them that way, which is not at all ideal. Is this an HP problem or a Windows 8 problem? Is it related to the connection to the printer being wireless? I'd be really grateful for help please.
Many thanks.
Alisn