I was trying to enroll my printer onto Instant Ink, but I kept getting a message that I was not connected to the internet, even though I was. The computer and the printer both had a legitimate IP address, but I couldn't connect. I went to the control panel of the printer and the options to restore to factory defaults as well as the restore network settings were locked out, by me at some time in the past, I assume.
I am lost. I don't know how to unlock the printer and restore the factory settings to try and get the thing onto Instant Ink. Any suggestions?
Thanks.