Hi, I am having the same problem as the user below and I have tried the same troubleshooting steps but I still have a blank display screen on my printer. The power button does not turn it on/off. I cannot remove the ink cartridges to do a power drain. Please advise. I appreciate any help and suggestions.
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I have turned the printer off and on again. No dice. I have reset the printer by unplugging the chord from the back for about two minutes, then holding the power button down for thirty seconds, then plugging the chord back into the printer from a grounded wall outlet. Still no luck. The only thing I can think might be to do some sort of firmware/driver update, but I cannot find a way to update my printer given that I cannot use the screen, as every method I have found of updating the firmware requires navigating to settings on the printer which is currently impossible. Any other ideas for how I might fix this? Any clue if I can update the firmware without the ability to use any interface on the printer?
I have turned the printer off and on again. No dice. I have reset the printer by unplugging the chord from the back for about two minutes, then holding the power button down for thirty seconds, then plugging the chord back into the printer from a grounded wall outlet. Still no luck. The only thing I can think might be to do some sort of firmware/driver update, but I cannot find a way to update my printer given that I cannot use the screen, as every method I have found of updating the firmware requires navigating to settings on the printer which is currently impossible. Any other ideas for how I might fix this? Any clue if I can update the firmware without the ability to use any interface on the printer?
Thanks
08-27-202309:39 AM
Hi @Carson20,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer.
A) Please follow the steps below to perform a power drain on the printer.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
I have turned the printer off and on again. No dice. I have reset the printer by unplugging the chord from the back for about two minutes, then holding the power button down for thirty seconds, then plugging the chord back into the printer from a grounded wall outlet. Still no luck. The only thing I can think might be to do some sort of firmware/driver update, but I cannot find a way to update my printer given that I cannot use the screen, as every method I have found of updating the firmware requires navigating to settings on the printer which is currently impossible. Any other ideas for how I might fix this? Any clue if I can update the firmware without the ability to use any interface on the printer?
I have turned the printer off and on again. No dice. I have reset the printer by unplugging the chord from the back for about two minutes, then holding the power button down for thirty seconds, then plugging the chord back into the printer from a grounded wall outlet. Still no luck. The only thing I can think might be to do some sort of firmware/driver update, but I cannot find a way to update my printer given that I cannot use the screen, as every method I have found of updating the firmware requires navigating to settings on the printer which is currently impossible. Any other ideas for how I might fix this? Any clue if I can update the firmware without the ability to use any interface on the printer?
Thanks
08-27-202309:39 AM
Hi @Carson20,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer.
A) Please follow the steps below to perform a power drain on the printer.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Also, update the printer firmware by clicking on this link.
B) Also, update the printer firmware by clicking on this link.