E/11 error keeps showing after new toner installed

I replaced the toner and the new one won't print.
I installed it following the exact instructions in the manual.
The error is ER/11. It keeps showing every time I take the toner out and back in. I removed all shipping material that was on it and I am sure I put it in the right way. My last resort is that the toner came damaged from the manufacturer.
I am connected to a Wi-Fi network, same one as the PC is connected to.
I installed the HP Smart app.