Hi @Michelle288
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code 0xb857ca4e on your HP printer typically indicates a connectivity or hardware issue. Here are some steps to troubleshoot and resolve the problem:
1. Power Cycle the Printer
- Turn off your printer and unplug it from the power source.
- Wait for about 60 seconds.
- Plug it back in and turn it on.
2. Check Connections
- Ensure all cables (USB and power) are securely connected. If you’re using Wi-Fi, make sure your printer is connected to the network.
3. Update Printer Firmware
- If your printer is accessible, check for any available firmware updates:
- Go to the HP Support website or use the HP Smart app to look for updates.
4. Run HP Print and Scan Doctor
- Download and run the HP Print and Scan Doctor tool. This utility can help diagnose and fix printing issues.
5. Reset the Printer
- You can also try a factory reset if you’re able to access the printer settings. Check your printer’s manual for instructions specific to your model.
6. Check for Paper Jams
- Open the printer and check for any paper jams or foreign objects that may be obstructing the print path.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support