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Re: Printhead failure Photosmart 7525

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Hello davalerga,

 

Welcome to the HP Forums!

 

I understand you're receiving "Printhead Failure" and the screen is flickering, then goes black. Please make sure this printer is plugged into a direct wall, not a surge protector. This step is mandatory since your screen goes black.

 

Make sure you have followed this entire HP document on Missing or Failed Printhead' Message Displays on the Control Panel.

 

Also, since you're experiencing issues with your touch screen, please follow this HP document on The HP Printer Won't Turn On or Respond.

 

If these document didn't resolve your issue, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.

 

Good luck.


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