Hi @Liffeydog
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear you're experiencing such issues with your printer! The blue screen code B80B746C 9025e indicates a potential system error. Here are some steps you can take to try to resolve the issue:
Perform a Hard Reset:
- Unplug the printer from the power source and disconnect any cables. Wait for about 10-15 minutes, then reconnect everything and power it on.
Check Network Connections:
- Ensure that the printer is properly connected to your Wi-Fi network. You may want to reconnect it to your network if necessary.
Update Firmware:
- If possible, check for firmware updates for your printer. Sometimes, updating the firmware can resolve connectivity and functionality issues.
Reinstall the App:
- Delete the app from your device and reinstall it. Sometimes, a fresh install can resolve issues related to setup and recognition.
Factory Reset:
- Since you've already done a factory reset, ensure that you follow the manufacturer's instructions carefully. After the reset, try to set up the printer again from scratch.
Check for Error Messages:
- Look for any specific error messages on the printer display. These can give clues about what might be wrong.
Use a Different Device:
- If you have access to another device (phone or tablet), try connecting to the printer using that device's app to see if it recognizes it.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support