Hi @Danthaman74,
Thank you for posting your query, I will be glad to help you.
Please help us with the Printer serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
https://support.hp.com/in-en/document/ish_2039298-1862169-16
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Could you elaborate on the issue for better understanding?
Rachel571
HP Support