Re: j4580 printer, windows xp, won't scan and print

Hi velcro,

I have provided a document to do a reset on the printer to see if this will resolve this issue.

Resetting the Printer.

Try again.

Are you getting any errors messages on the printer after pressing the green button?

When you use the arrow button on the printer's display, which of the 5 icons has the dot above it when performing your task? (middle one, one on the far right)

Let me know the results.

Thank You.