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Re: deskjet2540

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Hi alwyn7,

 

OK, their are a couple of steps that we can try to get this working again. It is weird, but I have had this issue corrected by making sure that the printer is 3 feet from the router. Reason for this, is that if the printer is to close the wireless signal cannot see it properly, thus causing issue with connection/ computer being able to see the printer.

 

The second part is that with having 3 different printers showing, this can cause confusion on what printer is the correct one, and getting the information there. For this I would suggest an uninstall of the printer software. I have included the document 'Uninstalling the Printer Software'. This should work to remove all 3 printers.

 

Once the three printers are uninstalled, please use the CD to reinstall the software. This will make sure that you only have one printer listed.

 

Please let me know how this works for you. :)


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