Hi @Majagoogoo
Welcome to the HP support community.
I understand that you are facing an issue with your HP device, I am glad to assist you today.
Please try these steps :
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Check for tape and clean the cartridge if necessary
Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message from the carriage.
Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
Holding the cartridge so that you touch plastic parts only, remove any protective tape that might be on the contacts.
CAUTION:
Do not touch the ink nozzles or the copper-colored electrical strip with your fingers. These parts are fragile.
Reinstall the cartridges and see if the error goes away.
If the error still appears, remove the cartridges again for cleaning.
Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
Repeat these steps for the other cartridge if it was indicated in the error message.
Close the door or lid to the cartridge access area.
If the error persists, clean the cartridge and carriage contacts a second time.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj-HP Support