Hi dearborn,
What is the full name of the printer showing? (example Photomsmart 5514 or Photosmart 5514-Airprint)
Click the Apple menu, and then click System Preferences.
Click Print & Scan, highlight the printer on the left column and look for the name of the driver installed on the right side of the window.
Print a hardware self test.
Printing a network configuration page.
Did the hardware test print in black?
How is the printer connected? (USB/Ethernet/Wireless)
Thank You.