Hi @Nonna2MKJ,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're dealing with a frustrating issue with your HP printer, especially since it was working fine just before this problem occurred. Here's a detailed approach to troubleshoot and hopefully resolve the "Attention Light Flashing" and "Check Your Account" issue:
1. Check Printer Status and Connections
- Printer Display: Look at the printer's display panel for any error messages or codes. Sometimes, the display provides additional information about what might be wrong.
- Check Connections: Ensure that all cables are securely connected. If your printer is wireless, ensure it is connected to the correct Wi-Fi network and that the network is functioning properly.
2. Verify Printer Account and Services
- HP Smart App: Since you’re seeing a "Check Your Account" message, it’s worth checking the HP Smart app and logging in again to ensure your account is properly linked.
- HP Account: Log into your HP account through a web browser and check for any notifications or issues related to your printer. Make sure the account details and payment information are up-to-date.
- Ink Subscription: Even though you’re not enrolled in HP Instant Ink for this printer, sometimes issues with related accounts can affect printer functionality. Verify that there are no pending issues with any HP services or subscriptions.
3. Perform Printer Reset
- Hard Reset: Unplug the printer from the power source and wait for at least 60 seconds. Plug it back in and turn it on. This can sometimes clear temporary issues or errors.
- Factory Reset: If the hard reset doesn’t work, consult your printer’s manual or HP support website for instructions on performing a factory reset. This will restore the printer to its default settings, but you’ll need to set it up again.
4. Update or Reinstall Printer Drivers
- HP Website: Visit the HP Support website and download the latest drivers and firmware updates for your printer model.
- Reinstall Printer: Uninstall the printer from your computer’s settings and then reinstall it using the downloaded drivers or through the HP Smart app.
5. Check for Firmware Updates
- Firmware Update: Sometimes, updating the printer’s firmware can resolve issues. Check the HP Support website for any available firmware updates for your model.
6. Verify Printer Settings
- Printer Settings: Check the printer settings through the printer’s menu or HP Smart app. Make sure there are no unusual settings or configurations that might be causing the issue.
7. Clear Print Queue
- Print Queue: Sometimes, stuck print jobs can cause issues. Go to Control Panel> Devices and Printers> right-click your printer and select See what’s printing. Cancel any stuck print jobs.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
