Hi @Michar1954,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP OfficeJet Pro 8025e is showing an account setup error, here are a few steps you can take to troubleshoot and resolve the issue.
Verify Account Status:
- Ensure your HP account is active and properly logged in. You can check your account status by visiting the HP Smart website or app.
Reauthenticate HP Account:
- Open the HP Smart app or visit the HP Smart website.
- Remove the printer from your account and then add it back. This can help resolve any authentication issues.
Check Printer Settings:
- On the printer's control panel, navigate to the network settings and ensure it is connected to the correct Wi-Fi network.
Update Printer Software:
- Even if your firmware is up-to-date, ensure that the HP Smart app or any related printer software is also up-to-date.
Reconfigure Network Settings:
- Sometimes, reconfiguring network settings or reconnecting the printer to Wi-Fi can resolve connectivity issues.
Clear Printer Queue:
- Check if there are any pending print jobs in the queue and clear them.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support