Hi @Unfoundpumkin ,
Please find the remaining steps below.
Restart the Printer:
- Restart the printer by turning it off and then back on. Sometimes, simply restarting the printer can clear minor issues.
Firmware Update:
- Make sure your printer's firmware is up to date. Outdated firmware can cause various issues, including error messages.
- You can update the firmware using the HP Smart app or by visiting the HP Support website.
Check for Blockages or Obstructions:
- Look for any obstructions around the printhead carriage that could be preventing it from moving freely.
Use HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool on your computer. It can diagnose and fix common printing and scanning problems.
Reset to Factory Defaults:
- If none of the above steps work, consider resetting the printer to its factory defaults. This can sometimes resolve persistent errors. You can do this through the HP Smart app or by referring to the printer's manual for reset instructions.
You may also refer to this document for more information.
If the error persists after trying all these steps, the issue might be more complex (such as a hardware malfunction). In that case, contacting HP phone support
Hope this helps! Keep me posted for further assistance
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