Hi @Jessicamarback,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your printer won’t turn on, there are several potential issues to check. Here’s a step-by-step guide to troubleshooting the problem:
**1. Check the Power Source
Power Connection:
- Ensure that the power cable is securely connected to both the printer and the power outlet.
- If you’re using a power strip or surge protector, try plugging the printer directly into a wall outlet.
Power Outlet:
- Verify that the power outlet is working by plugging in another device (like a lamp) to ensure it’s supplying power.
**2. Inspect the Power Cable
Examine the Cable:
- Check the power cable for any visible damage or wear. If the cable is damaged, it may need to be replaced.
Try a Different Cable:
- If you have a compatible power cable available, try using it to see if the issue is with the cable.
**3. Perform a Hard Reset
- Power Cycle the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for about 60 seconds.
- Plug the printer back in and turn it on.
**4. Check for Printer Indicators
- Check if there are any lights or display indicators on the printer when you attempt to turn it on. Any signs of power might help diagnose the issue:
- Listen for any sounds when you try to power on the printer. No sound at all might indicate a power issue, while unusual noises could point to internal problems.
**5. Inspect the Printer’s Internal Components:
- Open any access doors and look inside for any obstructions or foreign objects that might be preventing normal operation.
- If you’re comfortable with it, carefully open the printer’s casing (refer to the manual for instructions) and check for any loose or disconnected internal cables or components.
**6. Verify the Printer’s Power Supply
- Built-in Power Supply:
- Some printers have a built-in power supply. If your printer has a removable power supply unit, try removing and reseating it.
**7. Consult the Printer’s Manual
- User Manual:
- Check the printer’s user manual for any specific troubleshooting steps or error codes related to power issues.
**8. Perform a Factory Reset (If Possible):
- Some printers allow a factory reset even when powered off. Check the manual for instructions on how to perform a factory reset, though this may be more applicable if the printer turns on intermittently.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support