Hi @JennKG.
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The "Problem with the supply system" error message on an HP printer typically indicates an issue with the ink supply system, which could involve the ink cartridges, printhead, or related components. Here's a step-by-step guide to troubleshoot and resolve this issue:
1. Check and Reinstall Ink Cartridges
Turn Off and Unplug the Printer:
- Power off the printer and unplug it from the power source.
Open the Cartridge Access Door:
- Open the access door to reach the ink cartridges.
Remove and Inspect Cartridges:
- Carefully remove the ink cartridges and inspect them for any visible damage or issues.
Clean Cartridge Contacts:
- Use a lint-free cloth or cotton swab lightly moistened with distilled water to clean the copper contacts on the cartridges and inside the printer.
Reinstall Cartridges:
- Reinstall the cartridges, ensuring they are properly seated.
Close the Cartridge Access Door:
- Close the door and plug the printer back in. Turn it on and see if the error persists.
2. Check the Printhead
Remove the Printhead:
- If your printer allows, carefully remove the printhead from the printer.
Inspect for Blockages or Damage:
- Look for any visible blockages, ink buildup, or damage on the printhead.
Clean the Printhead:
- Clean the printhead contacts with a lint-free cloth lightly moistened with distilled water. Avoid using alcohol or other cleaning solutions.
Reinstall the Printhead:
- Reinstall the printhead and ensure it is properly aligned and seated.
3. Perform a Printer Reset
Power Cycle the Printer:
- Turn off the printer, unplug it, wait for about 60 seconds, and then plug it back in and turn it on.
Factory Reset (if necessary):
- If power cycling doesn’t work, consider performing a factory reset to restore default settings. Refer to your printer’s manual or the HP Support website for instructions on how to do this.
4. Check for Firmware and Driver Updates
Update Printer Firmware:
- Visit the HP Support website and check for any available firmware updates for your printer model. Install any updates following the provided instructions.
Update Printer Drivers:
- Ensure you have the latest drivers installed for your printer. Update them from the HP Support website if necessary.
5. Inspect and Clean the Ink Supply System
- Look for any obstructions in the ink supply system. This includes the area where the cartridges are installed and any ink tubes or pathways.
- If you can access the ink supply system, gently clean any visible debris or ink buildup with a lint-free cloth.
6. Run Printer Diagnostics
Use HP Smart App or Printer Utility:
- Open the HP Smart app or your printer’s utility software and run any diagnostic or troubleshooting tools available. Follow any prompts or recommendations provided.
Print a Test Page:
- Try printing a test page to check if the issue persists after performing the diagnostics.
I hope this helps.
Take care and have a good day.
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Rachel571
HP Support