Hi @Jotowngirl,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The flashing envelope with a drop icon on your HP DeskJet 2742e usually indicates a problem with the printer's connectivity or ink supply. Here are some steps you can take to resolve the issue.
Check Ink Cartridges
- Ensure Proper Installation: Open the ink cartridge access door and make sure the ink cartridges are installed correctly and securely.
- Check for Errors: Remove and reinsert the cartridges to ensure they are seated properly. Look for any protective tape or packaging that might still be on the cartridges.
Check for Paper Jams
- Inspect the Printer: Open all access doors and check for any paper jams or obstructions. Remove any jammed paper carefully.
WiFi and Connectivity Issues
- Verify Network Connection: Make sure the printer is connected to the correct WiFi network. You might need to reconnect it to your new network if it was not set up properly.
- Reconfigure WiFi Settings: Use the printer’s control panel or HP Smart app to reconnect to the WiFi network.
Printer Reset
- Power Cycle: Turn off the printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.
- Factory Reset: If the problem persists, consider performing a factory reset.
Update Firmware
- Check for Updates: Make sure the printer’s firmware is up to date. You can usually update the firmware via the HP Smart app or the printer’s control panel.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support