Hi @AlanB007 ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing printer connectivity issues, especially with models as recent as the HP ENVY 6000 series.
Here are a few troubleshooting steps that might help:
- Check Printer Status: Ensure that the printer is powered on and connected to the same Wi-Fi network as your computer. Sometimes the connection can be lost, and simply reconnecting to the network can resolve the issue.
- Update Printer Drivers: Go to the HP website and download the latest drivers for your printer model. Updating the drivers can sometimes fix connectivity issues.
- HP Smart App: Make sure you have the latest version of the HP Smart app installed. Sometimes the app needs to be updated to resolve connectivity issues.
- Network Settings: Restart your router and check the printer’s network settings. You might need to reconfigure the printer’s connection to your Wi-Fi network.
- Printer Firmware: Check if there is a firmware update available for your printer. Updating the firmware can sometimes resolve connectivity problems. Update the firmware on an HP printer
- Windows Update: Ensure that your Windows 11 is fully updated, as sometimes updates can fix compatibility issues with devices.
- Reinstall Printer: Remove the printer from your devices list and reinstall it. This can sometimes resolve persistent connectivity issues.
Refer to this document: HP ENVY 6000 All-in-One Printer series User manual
HP printer is offline or unavailable
I hope this helps.
Take care and have a good day.
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